AHEAD of the Central Bank of Nigeria (CBN) final implementation of the cashless policy, stakeholders have begun discussion on market structures, competitions, market imbalances and the pains it could inflict on card users.
At a workshop organized by Initiative For Public Policy Analysis (IPPA), the stakeholders bore their mind on the response of card users in Nigeria and how it affects the nation’s economy especially in the wake of the cashless policy.
At inception of payment cards, Nigerians embraced the invention believing it was going to be a preferred solution to diverse challenges that confront account owners in accessing their funds.
Though, with the advent of payment cards, the pressure of accessing funds in bank accounts eased a bit, the relief was however momentary as challenges associated with the card usage soon followed.
It has really helped jumped the barrier of time limitation in accessing funds.
Except for the cases of card theft, illegal transfer of people’s funds without authorization, internet fraud and other mistrust set in; the population of card users would have continue to be on the increase instead of this unusual downturn of the development its witnessing.
Just as the nation’s card market started experiencing development, certain distortions and imbalances set in. Ranging from card theft, mistrust to internet fraud that characterised its atmosphere, it was evident that Nigeria is just learning the rope in payment cards usage.
Unfortunately cases of card theft, illegal funds transfer, dispensing error by the Automobile Teller Machines (ATM) amongst others, made the very few percentage that are using the cards dropped drastically.
Regardless of the banks campaign on cards usage, coupled with the apex bank directives on cashless policy, the response graph is still nose-diving.
These and other issues were the salient points discussed at the workshop, themed, ‘Engaging Stakeholders in The Economic Regulation of Payment Cards in Nigeria,’ which took place in Lagos recently.
Speaking on this development, Dr Damilola Olajide of University of Aberdeen, United Kingdom argued that the initial high adoption of payment cards in Nigeria has not been sustained overtime and that the usage and adoption rates have been significantly low due to insufficient information and the largely unbanked segment of the population.
Pondering on what sort of public intervention in form of economic regulation could improve adoption of cards usage by consumers and merchants, Olajide who was represented by Dr Oluwafemi Obembe noted that cardholders (consumers) and merchants (POS) represent the different demand structures to be satisfied at the same time, saying one side of the market consists of cardholders and issuers, while the other side consists of merchant acquirers.
According to him, the relationship between the two markets is interdependent and so the demand from one side is dependent on the demand of the other side.
He opined that the card networks (card schemes/switches) play an important intermediate role of balancing the two sides of the market, through which each side have access to each other’s market.
To him, this balancing act will create economic value by providing incentive to facilitate and encourage participation of both sides of the market.
In his paper titled, ‘Evolution of Payment Card in Nigeria: analysis of Transaction at Channels,’ Olusegun Sotola said the Automobile Teller Machine (ATM) has remained the dominant channel of card transaction in Nigeria. This according to him has resulted in the little headway the nation has with credit card channel, whereas credit card has the highest benefit compared to other channels.
Beaming light on what sort of public intervention in form of regulation could improve adoption of card usage by consumers and card adoption by merchants, Sotola surmised that awareness campaign by both the apex bank and other banks would foster progress.
Other stakeholders present at the workshop include representatives from the CBN, banks, merchants, regulators, card holders, Green Economics Nigeria, VISA card, the media and others admitted that the literacy level in the country is a challenge to card usage. They unanimously agreed on a consensus that there should be more awareness on card usage before the new deadline of CBN on cashless policy expires.
A representative of the CBN, Musa Jimoh, who is attached to the Banking and Payment System section of the apex bank, said CBN has made it mandatory for any bank to resolve issues relating to card payment brought by any card user within a maximum period of five days.
Olajide further argued that there should be compensation for the loss of resources as a result of technology failure or the bank itself.
Disclosing that CBN has created another unit called Consumers Protecting Unit to handle all grievances in respect of card usage, Musa noted that the apex bank is aware of the nation’s low literacy level on card usage, which was part of the reason for the shift in the deadline of cashless policy compliance.
Speaking from personal experience outside the country’s shore, Chris Ekeji said Nigerian cards rarely works abroad. He specifically narrated his ordeals in New Jersey, United States of America saying he has to cut down his stay because of his inability to access his fund over there.
Reacting to this, the Country Manager VISA card, Mr. Ade Ashaye explained that the problem could be from the person’s bank. He urged all card users to always ensure they inform their banks before engaging in any journey with their card. This, he explained, is because some cards are usually secured to prevent foreigners from accessing the funds except if authorised by card owner.
Ashaye noted that his company has only shutdown their system for 15 seconds in the last 50 years of operation.
Participants at the workshop also maintained that laws should be made by stakeholders so that it could fast-track good policy making to foster development in the usage of payment cards in Nigeria.
By Laolu Adeyemi
At a workshop organized by Initiative For Public Policy Analysis (IPPA), the stakeholders bore their mind on the response of card users in Nigeria and how it affects the nation’s economy especially in the wake of the cashless policy.
At inception of payment cards, Nigerians embraced the invention believing it was going to be a preferred solution to diverse challenges that confront account owners in accessing their funds.
Though, with the advent of payment cards, the pressure of accessing funds in bank accounts eased a bit, the relief was however momentary as challenges associated with the card usage soon followed.
It has really helped jumped the barrier of time limitation in accessing funds.
Except for the cases of card theft, illegal transfer of people’s funds without authorization, internet fraud and other mistrust set in; the population of card users would have continue to be on the increase instead of this unusual downturn of the development its witnessing.
Just as the nation’s card market started experiencing development, certain distortions and imbalances set in. Ranging from card theft, mistrust to internet fraud that characterised its atmosphere, it was evident that Nigeria is just learning the rope in payment cards usage.
Unfortunately cases of card theft, illegal funds transfer, dispensing error by the Automobile Teller Machines (ATM) amongst others, made the very few percentage that are using the cards dropped drastically.
Regardless of the banks campaign on cards usage, coupled with the apex bank directives on cashless policy, the response graph is still nose-diving.
These and other issues were the salient points discussed at the workshop, themed, ‘Engaging Stakeholders in The Economic Regulation of Payment Cards in Nigeria,’ which took place in Lagos recently.
Speaking on this development, Dr Damilola Olajide of University of Aberdeen, United Kingdom argued that the initial high adoption of payment cards in Nigeria has not been sustained overtime and that the usage and adoption rates have been significantly low due to insufficient information and the largely unbanked segment of the population.
Pondering on what sort of public intervention in form of economic regulation could improve adoption of cards usage by consumers and merchants, Olajide who was represented by Dr Oluwafemi Obembe noted that cardholders (consumers) and merchants (POS) represent the different demand structures to be satisfied at the same time, saying one side of the market consists of cardholders and issuers, while the other side consists of merchant acquirers.
According to him, the relationship between the two markets is interdependent and so the demand from one side is dependent on the demand of the other side.
He opined that the card networks (card schemes/switches) play an important intermediate role of balancing the two sides of the market, through which each side have access to each other’s market.
To him, this balancing act will create economic value by providing incentive to facilitate and encourage participation of both sides of the market.
In his paper titled, ‘Evolution of Payment Card in Nigeria: analysis of Transaction at Channels,’ Olusegun Sotola said the Automobile Teller Machine (ATM) has remained the dominant channel of card transaction in Nigeria. This according to him has resulted in the little headway the nation has with credit card channel, whereas credit card has the highest benefit compared to other channels.
Beaming light on what sort of public intervention in form of regulation could improve adoption of card usage by consumers and card adoption by merchants, Sotola surmised that awareness campaign by both the apex bank and other banks would foster progress.
Other stakeholders present at the workshop include representatives from the CBN, banks, merchants, regulators, card holders, Green Economics Nigeria, VISA card, the media and others admitted that the literacy level in the country is a challenge to card usage. They unanimously agreed on a consensus that there should be more awareness on card usage before the new deadline of CBN on cashless policy expires.
A representative of the CBN, Musa Jimoh, who is attached to the Banking and Payment System section of the apex bank, said CBN has made it mandatory for any bank to resolve issues relating to card payment brought by any card user within a maximum period of five days.
Olajide further argued that there should be compensation for the loss of resources as a result of technology failure or the bank itself.
Disclosing that CBN has created another unit called Consumers Protecting Unit to handle all grievances in respect of card usage, Musa noted that the apex bank is aware of the nation’s low literacy level on card usage, which was part of the reason for the shift in the deadline of cashless policy compliance.
Speaking from personal experience outside the country’s shore, Chris Ekeji said Nigerian cards rarely works abroad. He specifically narrated his ordeals in New Jersey, United States of America saying he has to cut down his stay because of his inability to access his fund over there.
Reacting to this, the Country Manager VISA card, Mr. Ade Ashaye explained that the problem could be from the person’s bank. He urged all card users to always ensure they inform their banks before engaging in any journey with their card. This, he explained, is because some cards are usually secured to prevent foreigners from accessing the funds except if authorised by card owner.
Ashaye noted that his company has only shutdown their system for 15 seconds in the last 50 years of operation.
Participants at the workshop also maintained that laws should be made by stakeholders so that it could fast-track good policy making to foster development in the usage of payment cards in Nigeria.
By Laolu Adeyemi





